Return and Refund Policy – GlowSonic

Return and Refund Policy – ​​GlowSonic

1. Right of withdrawal

In accordance with current legislation, you have 14 calendar days from receipt of your order to exercise your right of withdrawal without having to provide reasons or pay penalties.

2. Return conditions

  • Products must be returned in their original packaging, in perfect condition, and accompanied by all possible accessories.

  • Damaged, soiled or incomplete products cannot be returned.

  • Return costs are the responsibility of the customer, except in the event of an error on our part or a defective product.

3. Return procedure

To make a return, please contact our customer service at the following address: [email address] specifying your order number and the reason for the return.
We will tell you what to do and the return address.

4. Reimbursement

  • Once the product has been returned and checked, we will process the refund within 14 days.

  • The refund will be made via the payment method used when ordering.

  • Initial delivery charges are non-refundable, except in the case of an error or defective product.

5. Defective or non-compliant products

If you receive a defective product or one that does not match your order, please contact our customer service immediately and provide photos of the product in question.
We will then arrange an exchange or refund free of charge.

6. Contact customer service

For any questions regarding returns and refunds, contact us at:
Email: hello.glowsonic@gmail.com

GlowSonic is committed to your satisfaction and remains at your disposal for any requests.